1. SERVICE CATEGORIES OVERVIEW

Sidekick offers multiple categories of services. Each category is governed by these Terms and by the specific provisions applicable to that service.

1.1 Service Categories

Sidekick services may include, but are not limited to:

- Technical Support with CRM access

- Diagnostic and consulting services for automation and digital tools

- Paid advertising setup and monitoring (“Ad Run”)

- Website implementation and configuration

- Website hosting and maintenance

Each service operates independently, and participation in one service does not imply inclusion of others unless explicitly stated in writing.

2. TECHNICAL SUPPORT & FREE CRM ACCESS

2.1 Scope of Technical Support

Sidekick provides technical support only for platform functionality, onboarding assistance, and basic troubleshooting.

Support is provided via email during business hours: Monday–Friday, 8:00 AM – 5:00 PM (EST).

Standard response time is within 24 business hours.

2.2 Free CRM Access

Active technical support subscribers receive free access to a CRM platform for the duration of an active subscription.

CRM access is conditional upon timely payment and compliance with these Terms.

2.3 Exclusions

Technical support does not include custom workflows, funnels, automations, integrations, websites, or advertising services.

These services must be purchased separately.

3. DIAGNOSTIC, STRATEGY & IMPLEMENTATION SERVICES

3.1 Nature of Service

Diagnostic and consulting services are designed to analyze, recommend, and/or implement automations and digital tools.

Outcomes depend on business conditions, client execution, and external variables.

3.2 No Business Guarantees

Sidekick does not guarantee business growth, revenue increases, lead volume, or operational results.

All recommendations are advisory and technical in nature.

4. AD SETUP & AD RUN SERVICES

4.1 Scope of Service

Sidekick provides technical setup, configuration, and monitoring of paid advertising campaigns.

Sidekick does not guarantee results, including leads, conversions, sales, or ROI.

4.2 Third-Party Advertising Platforms

Sidekick may use third-party platforms such as Meta, Google, TikTok, or others.

Sidekick is not responsible for:

- Ad disapprovals

- Account restrictions or bans

- Platform outages

- Policy enforcement by third-party providers

Clients are solely responsible for compliance with all platform policies.

4.3 Advertising Budget Requirement

Clients must maintain a minimum ad spend of $30 USD per day, paid directly to the advertising platform.

Ad spend is separate from Sidekick fees and is non-refundable.

Failure to meet the minimum spend may result in paused or discontinued campaigns without liability to Sidekick.

4.4 No Performance Liability

Sidekick is not liable for underperformance, financial losses, or unmet expectations related to advertising campaigns.

5. WEBSITE IMPLEMENTATION SERVICES

5.1 Scope & Pricing

Website implementation includes a one-time setup fee.

May include:

- Home page

- Services page

- Checkout page or section

- Contact page or section

Page redirects where applicable

5.2 Client-Provided Content

Clients must provide all copy, images, branding, and content.

Sidekick is not responsible for delays caused by missing or incomplete materials.

5.3 Sidekick-Created Content (If Applicable)

If Sidekick provides copy or images:

Sidekick assumes no responsibility for accuracy, legality, compliance, or claims made.

The Client bears full responsibility for reviewing and approving all content.

5.4 Review Period

Clients have 7 calendar days from delivery to request revisions.

Revision requests must be submitted in writing.

Requests after 7 days may incur additional fees.

5.5 Content Liability Disclaimer

Sidekick is not liable for copyright infringement, false claims, regulatory violations, or legal consequences related to website content.

6. WEBSITE HOSTING & MAINTENANCE

6.1 Hosting Retainer

Website hosting and maintenance is provided under a $30 USD monthly retainer.

Hosting includes basic technical maintenance and platform availability.

6.2 Limitations

Hosting does not include:

- Content updates

- Design changes

- New pages

- Marketing services

These require separate agreements or fees.

6.3 Termination

Hosting services may be terminated upon cancellation or non-payment.

Sidekick is not responsible for data loss after termination.

7. SUBSCRIPTION, BILLING & FEES

All fees are billed in USD unless stated otherwise.

Additional charges may apply for SMS, calls, or premium features.

A $100 USD transfer-out fee applies if the Client requests transfer of their CRM subaccount.

Non-payment may result in suspension after a 7-day grace period.

8. CANCELLATION POLICY

Cancellations must be submitted in writing to [email protected].

Requests must be made at least 5 days before the next billing cycle.

No refunds are issued for past payments.

Access to services ends at the conclusion of the billing cycle.

9. RESTRICTIONS & COMPLIANCE

Clients agree to:

- Avoid spamming, abusive marketing, or illegal activity

- Maintain required licenses (e.g., A2P 10DLC for SMS)

- Comply with all applicable laws and platform policies

Violations may result in suspension or termination without notice.

10. LIABILITY DISCLAIMER

Sidekick does not guarantee results of any kind.

Sidekick is not responsible for:

- Business performance

- Advertising outcomes

- Website conversions

- Third-party platform failures

Services are provided “as is” without warranties.

11. SERVICE MODIFICATIONS & TERMINATION

Sidekick may modify or discontinue services at any time.

Material changes will be communicated with reasonable notice.

Accounts in violation of these Terms may be terminated immediately.

12. OPEN OFFICE SUPPORT

Subscribers may access weekly open office sessions.

Sessions provide guidance only and do not replace paid services.

13. GOVERNING LAW & DISPUTE RESOLUTION

These Terms are governed by the laws of the State of Florida.

Disputes will first undergo 30 days of good-faith negotiation.

Unresolved disputes will be settled via binding arbitration in Florida.

14. TERMS OF USE

Access is granted solely to the registered individual or entity.

Credentials may not be shared or transferred without written consent.

Users are responsible for all activity under their account.

Sidekick reserves the right to revoke access for violations.

By using Sidekick services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you have any questions, please contact us at [email protected].