1. Information We Collect

We collect various categories of personal and usage-related information depending on your interaction with our services. This may include:

1.1 Personal Identifiable Information (PII):

- Full name, email address, telephone number, billing and/or physical address

- Payment data (collected and processed securely via PCI-compliant third-party processors)

- Company or agency name, industry, and relevant operational details

1.2 Technical and Usage Data:

- User interactions with CRM features and support tools

- Records of support tickets, onboarding sessions, and email correspondence

- Preferences, communication logs, and opt-in or opt-out selections

1.3 Device & Log Information:

Device identifiers, IP addresses, browser type, language preferences

Time and date of activity, page interactions, and referral links

We may also collect data through cookies, pixels, and similar tracking technologies (see Section 6).

2. How We Use Your Information

We use the information collected for the following lawful purposes:

- To provide and maintain technical support services and CRM access

- To personalize user experience and tailor onboarding resources

- To process transactions and maintain accurate billing

- To communicate important account information, alerts, or promotional materials

- To analyze platform usage and continuously improve functionality

- To comply with legal, regulatory, and contractual obligations

We process your data based on legitimate interest, contractual necessity, legal compliance, or with your explicit consent.

3. Sharing of Information

We do not sell, rent, or lease your personal data. However, we may disclose your information under the following circumstances:

- Service Providers: We may share your data with trusted third-party vendors (e.g., payment processors, cloud hosting services, email tools) strictly for the purpose of delivering our services.

- Legal Requirements: If legally required, we may disclose your data to comply with lawful requests, court orders, subpoenas, or investigations.

- Internal Personnel: Authorized employees and contractors may access your data for service delivery, support, and platform administration, bound by confidentiality agreements.

All third parties handling user data are contractually obligated to uphold confidentiality and data protection standards in accordance with applicable laws.

4. Data Storage & Security

Your data is hosted on secure servers with appropriate administrative, technical, and physical safeguards to prevent unauthorized access, disclosure, alteration, or destruction.

We employ:

- Encrypted connections (e.g., HTTPS, SSL/TLS)

- Access control protocols and multi-factor authentication

- Regular backups and vulnerability assessments

- Limited data retention policies in accordance with applicable law and business necessity

Despite our best efforts, no digital transmission or storage system is completely secure. We encourage users to protect their account credentials and report any suspected security issues to us promptly.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

- Right to access and correct personal data

- Right to withdraw consent for communications

- Right to request deletion or data portability (subject to service constraints)

- Right to restrict or object to specific types of processing

You can exercise these rights by contacting our support team at: [Insert Support Email]. We will respond within a reasonable timeframe, typically within 30 days.

6. Cookies & Tracking Technologies

We use cookies, beacons, and similar technologies to:

- Maintain secure logins and session continuity

- Analyze user interaction to improve usability

- Customize and personalize content

You can manage cookie preferences through your browser settings or opt out of certain tracking technologies. Note that disabling cookies may limit some functionality of our services.

7. Children’s Privacy

Our services are intended for business professionals and not directed toward children under the age of 16. We do not knowingly collect data from minors. If we discover that we have unintentionally collected data from a child, we will take appropriate steps to delete it.

8. Policy Updates

We may revise this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service enhancements. Material changes will be announced via email or through a notification within your account interface.

The "Last Updated" date at the top of this policy will reflect the most recent update.

9. Contact Us

If you have any questions, feedback, or concerns regarding this Privacy Policy or our data handling practices, please contact us:

Email: [email protected]

We are committed to safeguarding your privacy and ensuring a transparent, secure experience while using our services.